UnitedHealth Group Advances Technologies to Improve Care

The COVID-19 crisis has accelerated the need for organizations to adapt to change. The diverse and dedicated 325,000 people at UnitedHealth Group have embraced this challenge and as a result, we are adopting new technologies and approaches to care in order to improve health outcomes.

We are serving people where they want to be met — at home. During the peak of the care system closure in April, UnitedHealthcare performed more than 4 million digital care visits — 30 times the number of visits performed in January.

In order to provide the best digital care at home, UnitedHealth Group is rapidly assembling a comprehensive platform that leverages:

The digital signaling and monitoring capacities of Vivify.

The market-leading engagement capabilities of Rally.

The pharmacy e-commerce capabilities of OptumRx.

Our AI-enabled individual health record database.

Our extensive, hands-on community based clinical resources.

One-on-one telemedicine and virtual visits.

To meet the rise in stress, anxiety and social isolation during the pandemic, Optum has become one of the largest providers of digital behavioral care services in the country, with more than 10,000 care providers using our virtual visit platform. Additionally, our 500-plus community based behavioral health pharmacies have quickly added home and curbside delivery, and we extended our digital psychiatry offerings to community behavioral health clinics, enabling hundreds of thousands of digital visits.

Advanced digital platforms have proven effective in remotely diagnosing and caring for people with needs such as infusion services. Optum nurses are meeting the increasing need for infusion services in the comfort and safety of people’s homes, offering equivalent clinical efficacy, greater patient convenience and satisfaction, and reduced risk for immuno-compromised people — up to one-half the cost of traditional settings. Additionally, our HouseCalls program now includes extensive digital engagements, supplementing in-home visits by Optum nurses.

As highlighted on UnitedHealth Group’s Q2 Earnings Conference Call. For detailed financial information featured on UnitedHealth Group’s Q2 Earnings Conference Call, see our news release.