Quality has always been a focus and a priority at UnitedHealth Group. Our goal is to eliminate harm and achieve optimal clinical quality for our patients and members.
Although there has been real progress made in patient safety over the past two decades, about 40 percent of patients experience harm in ambulatory and primary care settings globally, with an estimated 80 percent of these harms being preventable. Harm can cause long-term impact to physical health, emotional health, financial well-being or family relationships.
Goals
Areas of Focus
4 out of 10 Patients
1 out of 4 Patients
UHG Quality Belief: Quality means we strive for excellence in everything we do.
UHG Clinical Quality Definition: Doing the right thing, for the right patient/member, at the right time, in the right way to achieve the best results possible. In order to achieve this, health care must be safe, effective, timely, efficient, equitable and people centered.
UHG Patient Safety Definition: Patient safety is the prevention of harm to patients and members. Harm includes physical, psychological, emotional, moral, economic and societal harm.
UHG High Reliability Definition: The sustained pursuit of excellent performance under complex and dynamic conditions. Organizations operating in high volume, complex and risky environments, without serious accidents and failures, are known as high reliability organizations (HROs). UHG has embarked on a journey to become a highly reliable organization.