Change Healthcare clearinghouse services are now restored and the repayment phase of the Temporary Funding Assistance Program is in process. As of October 15, recipients of program funding have repaid $3.2B.
Latest update
Nov. 21, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Let us know how we can help
Data notification inquiries
If you have a question about customer notification, submit an inquiry form.
Questions
and support
Got a product or customer-related question that isn't answered on this page? Let us know by submitting a general inquiry.
Credit monitoring resources
Sign up for free credit monitoring and identity theft protection services.
Third-party documentation
Get third-party documentation and our Assurance Security Environment Statement.
Ready to repay funds?
If you are ready to begin repayment for a TIN, sign in to Optum Pay and let us know. We will send you a statement for the total amount owed with repayment instructions. You will then have 45 business days from the date of the statement to remit payment. Let’s get started
Product restoration
Medical Network Exchange platform
View the current Exchange Payer List here.
Optum Intelligent EDI secure data transfer
View more information on how providers can submit claims or upload and securely transfer larger files.
Acuity Revenue Cycle Analytics
Acuity provides revenue cycle analytics for users of Clearance and Assurance
Restored week of
4/1/2024
Assurance Reimbursement Management
Batch claim submission, remittance management
Restored week of
3/25/2024
CHC Cardiology PACs
The on—premise management of images, reports, ECG, hemodynamics, waveforms, analytics, charge capture, and inventory management.
CHC Radiology PACs
The integrated, on-premise web-based PACS system for radiologists.
CHC Workflow Intelligence
The on-premise flexible medical imaging workflow rules engine for radiologists.
Clearance Patient Access Suite
Benefits verification, authorization, financial engagement
Restored week of
3/25/2024
Clinical Exchange
Provider workflow enabling electronic prescribing, ordering and resulting integrated into EHRs
Restored week of
4/15/2024
Compliance Reporter
Enables NCQA Quality Measure Reporting for HEDIS / CMS Stars Deadlines, Client HEDIS Chart Abstraction Features
Restored week of
4/1/2024
Coverage Insight
Coverage discovery
Restored week of
3/25/2024
*Vendor Workaround
Eligibility
Process real-time transactions
Restored
4/3/2024
HealthQX
Supports retrospective episode-based payment models
Restored week of
4/8/2024
Hosted Payer Services (HPS)
Payer hosting service for eligibility responses to providers
Restored week of
3/28/2024
InterQual Customize
Larger plans use this functionality to review and modify the criteria of releases for their own use.
Restored week of
4/1/2024
Medical Network Exchange
For providers submitting HCPCS or CPT codes
Claims, remittance, eligibility transaction processing
Restored week of
3/25/2024
MedRX
Pharmacy electronic claims for medical
Restored week of
3/25/2024
Payer Connectivity Services (PCS)
For providers submitting HCPCS or CPT codes
EDI validation and editing, data routing to different repricers, third parties, end adjudication systems or processing paths
Restored week of
4/25/2024
Payer Print Communication Multi-Channel Distribution System (MCDS)
Ability for check/remit print production
Restore week of
4/15/2024
Payments - Electronic Providers
Ability for electronic payment production
Restored week of
3/4/2024
Pulse Revenue Cycle Benchmarking
Pulse provides RCM KPI benchmarks for institutional claims utilizing Assurance client data
Restored week of
4/1/2024
Reimbursement Manager
Claim pricing
Restored week of
03/25/2024
Revenue Performance Advisor (RPA)
Automates E2E revenue cycle processes and provides real-time visibility into eligibility, claims and payment tracking, and denials management
Restored week of
4/1/2024
Risk Manager
Supports clients in managing value-based payment contracts
Restored week of
4/15/2024* *date changed
Risk View
Supports risk-adjusted payment models with advanced analytics
Restored week of
4/29/2024
Stratus Imaging Analytics
The cloud-native imaging analytics platform.
Stratus Imaging Archive
The fully managed, cloud-native medical imaging archive for providers.
Stratus Imaging PACS
The full-featured, cloud PACS imaging solution.
Stratus Imaging Share
The cloud-based medical-image-sharing platform.
Stratus Imaging Viewer
The cloud-based imaging solution with imaging access.
Latest updates
Don't miss an update — bookmark this page.
Latest update
Nov. 21, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Nov. 19, 2024 11:00 a.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Nov. 14, 2024 12:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Nov. 13, 2024 6:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
Nov. 11, 2024 1:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Nov. 7, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Nov. 4, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 31, 2024 1:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 28, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 24, 2024 12:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 22, 2024 11:00 a.m. CT
An updated ERA Payer List for Emdeon/Change Healthcare customers is now available.
Oct. 21, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 17, 2024 4:30 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 14, 2024 3:30 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 10, 2024 3:30 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 7, 2024 1:30 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Oct. 1, 2024 12:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI is now available.
Sept. 30, 2024 3:00 p.m. CT
An updated ERA Payer List for Emdeon/Change Healthcare customers is now available.
Sept. 27, 2024 1:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 26, 2024 3:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 23, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 19, 2024 10:00 a.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
Sept. 16, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 12, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 10, 2024 8:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Sept. 4, 2024 9:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
Sept. 4, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
August 30, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
August 27, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
August 22, 2024 12:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
August 21, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
August 16, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
August 14, 2024 8:30 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
August 12, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
August 8, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
August 7, 2024 5:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
August 7, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
August 5, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
August 1, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 30, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 26, 2024 3:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 25, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 25, 2024 1:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
July 24, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 23, 2024 8:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 22, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 19, 2024 11:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 18, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 17, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 16, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 15, 2024 7:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 12, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
July 11, 2024 7:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
July 11, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 9, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 8, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 3, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 2, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
July 1, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
June 28, 2024 2:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 27, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 26, 2024 5:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
June 26, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
June 24, 2024 3:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
June 20, 2024 4:00 p.m. CT
Change Healthcare provided an update on the customer notifications related to the cyberattack.
June 19, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI.
June 17, 2024 5:00 p.m. CT
An updated ERA Payer List for Emdeon/Change Healthcare customers is now available.
June 14, 2024 3:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 13, 2024 8:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 12, 2024 4:00 p.m. CT
A new webinar is available for listening: Enterprise Imaging Operational Update.
June 11, 2024 3:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 6, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 4, 2024 5:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
June 3, 2024 4:00 p.m. CT
An updated Claims Payer List for legacy Emdeon customers now on iEDI and an updated ERA Payer List for Emdeon/Change Healthcare customers are now available.
Additional resources
Inquiries About Funding Support
To request more support or help, complete this form or call 1-877-702-3253.
Pharmacy Portal
For Optum Rx network pharmacies, visit the Optum Rx
Pharmacy Portal.
Resources to come for Change Healthcare pharmacies.
UnitedHealthcare Provider Portal
Sign in to get information on claims/payment workarounds, our response to guidance on prior authorizations and more.
UnitedHealthcare & Optum Consumers
Contact numbers can be found on the back of your member ID card.
Vendors
For Accounts Payable
inquiries, email
apinquirieslchc@optum.com.
Media Inquiries
Email newsroom@optum.com.
Filings
Change Healthcare works across the health system to make clinical, administrative and financial processes simpler and more efficient for payers, providers and consumers. Change Healthcare has experienced a cybersecurity issue, and we have multiple workarounds to ensure provider claims are addressed and people have access to the medications and care they need. This page is a resource for UnitedHealth Group, UnitedHealthcare, Optum and Change Healthcare stakeholders. In addition to being a main source for the latest business and information updates, this page also contains links to other resources to support stakeholders in managing any related impacts.
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